We offer a positive feedback system; the ratings are therefore calculated as follows:
- Positive feedback rating = 1 point
- Neutral feedback rating= 0.5 points
- Negative feedback rating = 0 points
If from 100 sales in one month, you have received 90 feedbacks, of which, 70 are positive, 10 neutral and 10 negative, you would have a total of 75 points (= 70 x 1 point, 10 x 0.5 points and 10 x 0 points). You would then divide this figure by 90 (x100 for %). This will give you a feedback rating of 83.3%.
The ratings calculations on your account are updated as soon as new feedback is received.